Effective Date: 17 May 2025
Website: https://luxebay.lk
Business Name: Innozone Mall
Contact Email: info@luxebay.lk
WhatsApp: +94 729 228 225

Innozone Mall (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Place an order through our website
  • Contact us via email or WhatsApp
  • Subscribe to our newsletter or marketing updates

This may include:

  • Full name
  • Contact number
  • Delivery address
  • Email address
  • WhatsApp number
  • Order and payment information

We may also automatically collect certain technical data, including IP address, browser type, device information, and cookies for analytical and functional purposes.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order, delivery, or inquiries
  • To manage payments and provide transaction support
  • To enhance the functionality and user experience of our website
  • To send updates or promotional messages (if you opt-in)

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Third-party courier services for delivery purposes
  • Payment processors for secure transaction handling
  • Internal staff and system providers for order management, support, and technical functions

All third parties are required to protect your data in accordance with applicable data protection laws.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. You may choose to disable cookies via your browser settings, but this may affect site functionality.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or updates to your data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal information, subject to legal or operational retention requirements

To exercise your rights, please contact us at info@luxebay.lk or WhatsApp +94 729 228 225.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take appropriate action to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact us:

📧 Email: info@luxebay.lk
📱 WhatsApp: +94 729 228 225
🌐 Website: luxebay.lk